A First Course in Quality Engineering Edition 3rd Edition

See Financial institution For A First Course in Quality Engineering Edition 3rd Edition

1. ISBN-10

   0367146568
2. ISBN-13

   978-1498764209

3. The e-book assumes management among the most recent generation of text books on quality that follow the courses approach to creating quality in services; the earlier generations focused solely on aspects of the system such as statistical methods, process control, and management philosophy. It follows the premise that the body of knowledge and tools documented by quality professionals and researchers, when employed in designing, developing and delivering the product will lead to product quality, customer satisfaction and reduced waste. The tools utilized at the different stages of the product creation cycle are covered in this e-book using real world examples along with their theoretical bases, strengths and weaknesses.

   This textbook can be utilized for training – from shop floor personnel to college majors in business and engineering to practicing professionals. Graduate students training as researchers in the quality field will also find useful material. The e-book has been used as the text for a Professional Series Massive Open Online Course offered by the Technical University of Munich on edX.org, through which tens of thousands of participants from all over the world have received training in quality techniques. According to Professor Dr. Holly Ott, who selected the e-book for the course, the text is among the foremost components contributing to success of this MOOC.

   The Third Edition has been fully revised to be friendly for self-study, presents changes in the standards referenced such as ISO 9000, and includes new examples of application of statistical tools in health care industry.

   Features:

   • Assesses the history of quality movement in the U.S. and overseas
   • Examines Quality Cost analysis and quality’s impact on an organization’s bottom line
   • Expounds on identifying customer needs and designing the product using House of Quality
   • Covers selection of product parameters using DOE and reliability concepts
   • Incorporates control charts to regulate processes to make the product right-the-first-time
   • Describes use of capability indices Cp and Cpk to meet customer needs
   • Presents problem solving methodology and tools for continuous improvement
   • Provides ISO 9000, Baldrige and Six Sigma as templates for creating a quality system