Human Resources Management In Canada, Canadian Edition, 11th Edition By Cole-Test Bank

Exam Bank For The Management of Human Capital in Canada, Canadian Edition, 11th Edition By Cole

ISBN10: 1260076849

ISBN13: 9781260076844

Chapter 4   Work Analysis and Design

1) Should an enterprise choose to compete based on expenses and employ low-cost labor, it must establish a decentralized framework to foster independence in the decision-making of employees.

Answer:  FALSE

Explanation:  If an organization opts to compete on cost and thus hires low-cost overseas labor, the roles need to be structured in a way that allows minimally skilled individuals who need minimal training to carry them out. In this scenario, the organization should have a centralized structure to prevent lower-level employees from making excess decisions.

Difficulty: 1 Easy

Topic:  Introduction

Learning Objective:  04-01 Examine the structure and workflow process of an organization; identify the product or service outputs, activities, and inputs.

Bloom’s:  Remember

AACSB:  Analytical

Accessibility:  Keyboard Navigation

2) Workflow design involves analyzing the tasks required for product or service production before allocating and assigning these tasks to a specific job role or person.

Answer:  FALSE

Explanation:  Workflow design entails analyzing the tasks needed for producing a product or service before allocating and assigning them to a particular job role or individual.

Difficulty: 1 Easy

Topic:  Work Process Analysis and Organizational Framework

Learning Objective:  04-01 Examine an organization’s structure and workflow process; identify the output, activities, and inputs in product or service production.

Bloom’s:  Remember

AACSB:  Analytical

Accessibility:  Keyboard Navigation

3) In today’s working environment, more and more people utilize computers to complete their tasks. Consequently, basic skills in spelling, grammar, and math are on the decline.

Answer:  TRUE

Explanation:  New software with analysis and decision-making capabilities can de-skill employees’ tasks. Relying on such software for specific duties can lead employees to lose these fundamental skills over time, making them incapable of executing them effectively when necessary.

Difficulty: 2 Medium

Topic:  Work Process Analysis and Organizational Framework

Learning Objective:  04-01 Analyze an organization’s structure and work process; identify the output, activities, and inputs in product or service production.

Bloom’s:  Comprehend

AACSB:  Analytical

Accessibility:  Keyboard Navigation

4) Excessive control at a micro-level impacts the independence of a team.

Answer:  TRUE

Explanation:  Teams should have autonomy to make decisions independently for optimal utilization of their skills and time, thereby fostering problem-solving.

Difficulty: 2 Medium

Topic:  Work Process Analysis and Organizational Framework

Learning Objective:  04-01 Analyze an organization’s structure and workflow process; identify the output, activities, and inputs in the production of a product or service.

Bloom’s:  Understand

AACSB:  Analytical

Accessibility:  Keyboard Navigation

5) To be effective, teams must maintain a level of task interdependence that matches the level of outcome interdependence.

Answer:  FALSE

Explanation:  For teams to be successful, the degree of task interdependence (collaboration required) should align with the level of outcome interdependence (shared rewards for task accomplishment).

Difficulty: 2 Medium

Topic:  Work Process Analysis and Organizational Framework

Learning Objective:  04-01 Analyze an organization’s structure and workflow process; identify the output, activities, and inputs in the production of a product or service.

Bloom’s:  Understand

AACSB:  Analytical

Accessibility:  Keyboard Navigation

6) The final phase of work analysis is recognizing the resources used in creating a work unit’s output.

Answer:  TRUE

Explanation:  The last step in work analysis involves identifying the resources employed in generating a work unit’s output. These resources consist of raw materials, equipment, and human competencies required for task execution.

Difficulty: 1 Easy

Topic:  Work Process Analysis and Organizational Framework

Learning Objective:  04-01 Analyze an organization’s structure and workflow process; identifying the output, activities, and inputs in product or service production.

Bloom’s:  Remember

AACSB:  Analytical

Accessibility:  Keyboard Navigation

7) Centralization refers to how work units are clustered based on functional resemblance or workflow similarities.

Answer:  FALSE

Explanation:  Centralization denotes the extent to which decision-making authority is concentrated at the top of the organizational hierarchy as opposed to being diffused across lower levels (in which case, authority is decentralized).

Difficulty: 1 Easy

Topic:  Work Process Analysis and Organizational Framework

Learning Objective:  04-01 Examine an organization’s structure and workflow process; identify the product or service outputs, activities, and inputs.

Bloom’s:  Remember

AACSB:  Analytical

Accessibility:  Keyboard Navigation

8) Divisional structures are generally more adaptable and innovative due to their focus on workflow and close relationship with a uniform consumer base.

Answer:  FALSE

Explanation:  Divisional structures tend to be more versatile and inventive because of their workflow emphasis and proximity to a homogeneous customer base.

Difficulty: 2 Medium

Topic:  Work Process Analysis and Organizational Framework

Learning Objective:  04-01 Examine an organization’s structure and workflow process; identify the product or service outputs, activities, and inputs.

Bloom’s:  Comprehend

AACSB:  Analytical

Accessibility:  Keyboard Navigation

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