Illustrated Course Guides Written Communication Soft Skills for a Digital Workplace 3rd Edition By Jeff Butterfiel-Test Bank

1. Organizations predominantly utilize email for information exchange.
a.  Correct
b.  Incorrect
ANSWER:   Correct
POINTS:   1
REFERENCES:   Written Communication 1
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

2. Memos are generally lengthier, less direct, and more formal compared to email messages.
a.  Correct
b.  Incorrect
ANSWER:   Incorrect
POINTS:   1
REFERENCES:   Written Communication 2
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

3. To prevent spam filtering, it is advisable to steer clear of exclamation marks and all uppercase text in email messages.
a.  Correct
b.  Incorrect
ANSWER:   Correct
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

4. When addressing multiple topics, it is better to include them in a single well-organized email.
a.  Correct
b.  Incorrect
ANSWER:   Incorrect
POINTS:   1
REFERENCES:   Written Communication 6
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

5. Unlike email, memos should only be circulated within the organization.
a.  Correct
b.  Incorrect
ANSWER:   Correct
POINTS:   1
REFERENCES:   Written Communication 8
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

6. When crafting a negative message, it is not necessary to mention a deadline.
a.  Correct
b.  Incorrect
ANSWER:   Incorrect
POINTS:   1
REFERENCES:   Written Communication 14
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

7. If unable to fulfill a request, it is appropriate to respond with a negative message.
a.  Correct
b.  Incorrect
ANSWER:   Correct
POINTS:   1
REFERENCES:   Written Communication 12
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

8. In 2008, the average organizational email user received approximately 50 messages daily.
a.  Correct
b.  Incorrect
ANSWER:   Incorrect
POINTS:   1
REFERENCES:   Written Communication 17
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

9. A(n)____________________ constitutes a message crafted and dispatched through electronic mail technology.
ANSWER:   e-mail message
POINTS:   1
REFERENCES:   Written Communication 2
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM>

10. Utilize the ____________________ section to send message copies to individuals without revealing their email addresses.
ANSWER:   Blind carbon copy
Bcc
POINTS:   1
REFERENCES:   Written Communication 6
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

11. A(n) ____________________ message requests information or action from another individual.
ANSWER:   request
POINTS:   1
REFERENCES:   Written Communication 10
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

12. Upon using the ____________________ function in your email software, the program typically appends “Re:” at the start of the Subject line and includes the original subject text.
ANSWER:   Reply
POINTS:   1
REFERENCES:   Written Communication 12
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

13. A(n) ____________________ message, also referred to as a confirmation, to-file, or incident message, affirms events, ideas, discussions, agreements, changes, or instructions.
ANSWER:   documentation
POINTS:   1
REFERENCES:   Written Communication 16
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

14. An email message can be utilized to ____.
a.  gather information b.  respond to requests
c.  confirm decisions d.  all of the above
ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 1
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

15. A(n) ____ refers to a physical or printed version of a document intended for internal circulation within an organization.
a.  request message b.  memo
c.  e-mail message d.  resume
ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 2
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

16. When drafting either an email or a printed memo, your messages should encompass four fundamental segments, excluding a ____.
a.  subject line b.  visual
c.  message body d.  closing statement
ANSWER:   b
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

17. When composing an email or memo, convey the core idea of your message in the ____.
a.  last paragraph b.  final sentence
c.  opening paragraph d.  first sentence
ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

18. To prevent email messages from being obstructed by filters, it is advised to avoid including all of these in the subject line EXCEPT ____.
a.  terms commonly used to market products b.  indications of urgency
c.  references to finances d.  the individual’s name
ANSWER:   d
POINTS:   1
REFERENCES:   Written Communication 4
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

19. Besides the primary recipient, messages can be copied to other individuals by inputting their email addresses in the ____ segment.
a.  Cc b.  Copy
c.  To d.  Re
ANSWER:   a
POINTS:   1
REFERENCES:   Written Communication 6
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

20. In a memo heading, “Re” is an abbreviation of the Latin word Res, signifying “____.”
a.  memo b.  regarding
c.  subject d.  urgent
ANSWER:   c
POINTS:   1
REFERENCES:   Written Communication 8
QUESTION TYPE:   Multiple Choice
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM>