Real Communication, 5th Edition Dan O’Hair, Mary Wiemann, Dorothy Mullin, Jason Teven

Explore Financial institution For Genuine Communication, 5e Dan O’Hair, Mary Wiemann, Dorothy Mullin, Jason Teven

• ISBN:9781319321741

Table of Contents
Section One. Basic Communication Procedures
Chapter 1. Interaction: Essential Human Conduct
It’s Necessary to Talk: Vital Features for Daily Life
Expressing Connection
Controlling Associations
Impacting Others
How We Express
Interaction Is Symbolic
Real Communicator: Who will you be as a true communicator?
Shared Code is Required for Communication
Culture’s Connection to Communication
Unintended Communication
Communication Through Multiple Avenues
Interaction is a Two-Way Street
Assessing Communicative Value
Speaking Proficiently
Competent Interaction is Process-Oriented
Acceptable and Efficient Proficient Interaction
Ethical Decision-Making in Competent Interaction
Interaction Abilities in Competent Communication
The Use of Technology in Competent Communication
Wireless Communication: Proper Email Etiquette with Your Educator
Modeling Communication
The Linear Model of Communication
The Interaction Model of Communication
The Competent Communication Model
Examining Ethical Communication: Comparing Friends of Various Backgrounds
The Review of Communication
Communication Across Diverse Cultures: The Boko Haram Women
REAL REFERENCE: A Study Tool

Chapter 2. Talking in an Electronic Era
Origins of Digital Communication
Then and Now
Continuing Dynamic Changes
Qualities of Digital Platforms
Assessing Ethical Communication: The Distracted Note-Taker
Message Synchronization
Media Complexity and Authenticity
Message Privacy and Control
Message Privacy and Management
Harnessing the Power of the Masses
Sharing Information
Social Support Systems
Social Causes
Real Communicator: Heather Wight
Overcoming Digital Hurdles
Disparities in Digital Access
Nurturing Concerns and Interests Without Boundaries
Prepared for Interaction: Self-Portrayal, Networking, and Self-Reflection
Digital Assaults
REAL REFERENCE: A Study Tool

Chapter 3. Understanding Identity and Perception
Perception: Interpreting Reality
Organizing Perceptions through Schemas
Decoding Perceptions with Attributions
Cultural Impact
Communication Across Different Cultures: Women’s Football in Sports Culture
Enhancing Perceptions
Our Thoughts About Ourselves
Self-Concept: Your Personal Identity
Self-Esteem: Self-Perception
Assessing Personal Abilities
Considering Ethical Implications: Integrity and Self-Concept
Evaluating Our Self-Perceptions
Real Communicator: Lisa M. Turay, CSJ
Behavior: Shaping Our Identities
Self-Presentation
Sharing Personal Information
Managing Feedback
Utilizing Technology for Self-Perception
Prepared for Interaction: Virtual Representations as Ideal Self-Images
REAL REFERENCE: A Study Tool
Chapter 4. Oral Communication
Characteristics of Language
Language as a Symbolic System
Language Reflects Our Thoughts
Grammar Governs Language
Utilizing Language as a Control Tool
Sharing Information through Language
Expressing Emotions through Language
Fostering Creativity through Language
Using Language for Rituals
Language and Semantics
Multiple Interpretations of Words
Conceptual Abstraction
Challenges in Language Use
Hurtful and Offensive Language
Negative Labeling
Prejudiced Language
Profanity and Civility
Analyzing Ethical Communication: Language Usage in Job Applications
Language is Context-Bound
Situational Contexts
Relational Contexts
Cultural Contexts
Prepared for Interaction: Speaking in Coded Messages
Real Communicator: Scott Carper
Media-Based Language Usage
REAL REFERENCE: A Study Tool

Chapter 5. Nonverbal Expression
Understanding Nonverbal Communication
Communicative Nature of Nonverbal Behaviors
Intentionality and Unintentionality in Nonverbal Communication
Ambiguity in Nonverbal Signals
Enhancing Trust Through Nonverbal Cues
Roles of Nonverbal Communication
Supporting Verbal Messages
Reinforcing Verbal Messages
Contradicting Verbal Messages
Managing Impressions and Regulating Interactions
Establishing Closeness
Deception through Nonverbal Signals
Nonverbal Codes
Gestures and Physical Movements
Real Communicator: Octavia Spencer
Facial Signals
Eye Behaviors
Voice Cues
Physical Appearance
Evaluating Ethical Communication: Nonverbal Representations in Professional Settings
Touch
Spatial Relationships
Chronemics
Factors Influencing Nonverbal Communication
Cultural Influences on Nonverbal Gestures
Communication Across Different Cultures: Nursing Attire and Cultural Significance
Digital Nonverbal Communication
Wireless Communication: Virtual Conflict Resolution
Situational Contextual Factors
REAL REFERENCE: A Study Tool

Chapter 6. Interaction and Diverse Cultural Backgrounds
Understanding Cultural Diversity
Acquiring Cultural Knowledge
Expressing Culture Through Communication
Challenges in Intercultural Communication
Cultural Disparities in Communication
Real Communicator: Tanya Higuera
Group and Individual Orientations
Power Dynamics in Communication
Flexible and Consistent Self-Perceptions
Time Management Values
Emotional Expression Importance
Recognizing Group Affiliations
Co-Cultural Communication Styles
Social Identity and Intergroup Interactions
Wireless Communication: Women Gamers Unite Online
Communication Across Different Cultures: Supporting LGBTQ+ Community
Challenges in Intercultural Communication
Anxiety in Cross-Cultural Interactions
Ethnocentrism in Communication
Dealing with Discriminatory Practices
Enhancing Intercultural Understanding
Mindful Communication Practices
Embracing Cultural Diversity
Building Cross-Cultural Bonds
Adapting Appropriately
Assessing Ethical Communication: Adopting Inclusive Language
Exercise and Implement Your Skills
REAL REFERENCE: A Study Tool

Chapter 7. Active Listening
The Listening Cycle
Hearing Versus Listening
Key Elements of Effective Listening
Real Communicator: Tammy Lin
Effective Listening Strategies
Communication Across Different Cultures: Cultural Etiquette Sensitivity Towards the Deaf
Listening Integrity
Listening for Goal Attainment
Relational Active Listening
Task-Oriented Listening
Analytical Listening
Critical Listening
Societal Listening
Challenges in Listening
Negative Listening Attitudes
Environmental Distractions
Biological Impediments
Inefficient Listening Behaviors
Defensive Listening
Subjective Listening Thinking
Pseudo-Listening
Improving Your Listening Skills
Situational Contextual Factors
Wireless Communication: Embracing Silence
Listening for Improved Outcomes
Effective Listening Practices
Time and Money Saving through Effective Listening
Creating Opportunities through Effective Listening
Strengthening Connections via Effective Listening
REAL REFERENCE: A Study Tool

Section Two. Interpersonal Connection
Chapter 8. Forming and Nurturing Bonds
Varieties of Personal Connections
Family Ties
Ethical Assessment: Financial Transactions and Family Dynamics
Companionship and Social Bonds
Romantic Associations
Online Relationships
Wireless Connection: Authenticity in Virtual Relationships
Establishing Relationship Foundations
Proximity’s Influence
Appealing Qualities
Shared Interests
Meeting Personal and Social Needs
Navigating Relationship Dynamics
Costs Versus Benefits
Personal Reflection: Evaluating the Advantages and Disadvantages of a Personal Connection
Reducing Uncertainty
Handling Tensions in Relations
Self-Disclosure in Interpersonal Relationships
Gradual Personal Unveiling
Privacy Management
Strategizing Avoidance of Sensitive Topics
Real Communicator: Could Hui
Stages of Relationship Progress
Starting Phase
Discovery Phase
Intensification Phase
Comfortable Phase
Diminishing Phase
Repair Phase
Termination Phase
Communication Across Different Cultures: Coping with Relationship Loss
Reunion
REAL REFERENCE: A Study Tool

Chapter 9. Conflict Resolution in Interpersonal Relationships
Understanding Conflict Dynamics
Counterproductive Disagreements
Constructive Disputes
Conflict Triggers
Misconceptions
Clashing Objectives
Breaking Trust
Provocation Incidents
Factors Influencing Conflict
Power Imbalance
Attitude Discrepancies
Communication Atmosphere
Cultural Conflict Resolution
Transmission Channels
Wireless Communication: Addressing Public Disputes Online
Conflict Management Techniques
Avoidance Strategies
Aggressive Approaches
Communication Across Different Cultures: Cultivating Mutual Understanding
Collaborative Strategies
Ethical Consideration: Unintentional Counseling Through Conflict Mediation
Personal Reflection: Self-Evaluation on Conflict-Resolution Styles
Reconciliation Procedures
Extending Apologies
Granting Forgiveness
Real Communicator: Nicole Becker, Psy D.
REAL REFERENCE: A Study Tool

Section Three. Group and Company Communication
Chapter 10. Group Dialogue
Understanding Group Dynamics
Distinct Traits of Groups
Group Categories
Wireless Communication: Trendy Mass Movements
Models of Group Formation
Real Communicator: Bambi Francisco Roizen
Group Magnitude
Formation of Cliques
Group Member Dependability
Network Establishment in Groups
Understanding Group Roles
Task-Oriented Responsibilities
Social Roles in Groups
Anti-Group Roles
Role Overlaps
Social Standing
Group Cohesion
Communication Across Different Cultures: Global Sporting Events
Group Norms
Goal Clarity
Individual Discrepancies
Assessing Ethical Behavior: Dubious Conduct
REAL REFERENCE: A Study Tool

Chapter 11. Leadership and Decision-Making within Groups
Mastering Group Leadership
Sources of Authority
Shared Leadership Styles
Behavioral Patterns in Group Leadership
Communication Across Different Cultures: Respecting Gender Differences
Leading Characteristics
Personal Reflection: Leadership Self-Assessment
Evaluation of Ethical Conduct: Guiding the Interns
Unethical Leadership Practices
Culture’s Effect on Group Management
Group Consensus Building
Group Thinking
Problem-Solving Framework
Guiding Group Meetings
Effective Meeting Planning
Efficient Meeting Management
Real Communicator: Aaron Tolson
Utilizing Meeting Technologies
Wireless Communication: Integration of Robotics in Operations
Group Performance Evaluation
Data Analysis Considerations
Procedure Efficacy
Interpersonal Effectiveness
Individual Performance
REAL REFERENCE: A Study Tool

Chapter 12. Interaction within Organizational Structures
Organizational Management Strategies
Traditional Management Techniques
Interpersonal Relationship Emphasis
Human Resources-Oriented Approach
Systems Management Concept
Understanding Organizational Culture
Employee Narratives
Gaining Organizational Insights
Real Communicator: Cathy Black
Social Dynamics in Organizations
Supervisor-Employee Bonds
Mentor-Protege Partnerships
Peer Relations
Ethical Consideration: Navigating Work-Based Friendships
Workplace Stressors
Technology Integration
Wireless Connection: Building a Collaborative Remote Workspace
Global Influence in Organizations
Communication Across Different Cultures: Balancing Work and Personal Life
Work-Life Equilibrium
REAL REFERENCE: A Study Tool

Section Four. Oratory Performance
Chapter 13. Presentation Planning and Research
Prospering via Public Speaking
Defining Speaking Objectives
Informational Address Types
Persuasive Speech Formats
Special Occasion Speaking
Participant Analysis
Expectations and Context Assessment
Demographics and Psychographics Review
Anticipating Audience Reactions
Selecting Your Presentation Topic
Real Communicator: Matt Schermerhorn
Identifying Intriguing Subject Matters
Brainstorming and Mapping Ideas
Topic Narrowing
Determining Speech Objectives
Crafting a Thesis Statement
Researching the Subject Matter
Information Consideration Perspectives
Communication Across Different Cultures: Spreading Awareness on Human Rights Issues
Locating Supplementary Data
Wireless Access: Online Catalogue Resources
Scrutinizing Source Credibility
Ethical Oratory: Fostering Transparency in Information Sharing
Avoiding Plagiarism
Evaluating Ethical Choices: Integrity in Content Acknowledgment
Efficient Note-Taking
REAL REFERENCE: A Study Tool

Chapter 14. Presentation Organization and Composition
Structuring Your Speech Essentials
Determining Core Points
Substantiating Core Points
Organizing Your Content
Ethical Evaluation: Research Ethics in Speech Development
Cultural Discourse: Media Influence on Public Opinion
Polishing Verbal Delivery
Audience Respect
Simplicity in Discourse
Vivid Language Adoption
Utilization of Rhetorical Devices
Robust Introduction Creation
Captivating Your Audience’s Interest
Presenting Objectives and Thesis
Previewing Core Points
Building Audience Engagement
Robust Conclusion Development
Signaling the End
Reiterating the Topic, Objectives, and Core Points
Influence Lasting Impressions
Empowering Audience Response
Real Communicator: Mark Weinfeld
Encouraging Audience Interaction
Communication Across Different Cultures: Understanding Cross-Cultural Communication
Language Variation in Cultural Contexts
From Preliminary Draft to Speaking Outline
Personal Reflection: Assessing Outline Proficiency
REAL REFERENCE: A Study Tool

Chapter 15. Delivery of Presentations
Navigating Presentation Anxiety
Identification of Stress Triggers
Mental Preparation and Relaxation Techniques
Boosting Confidence Levels
Wireless Presentation: Virtual Reality Public Speaking Practice
Presentation Methods
Reading from a Manuscript
Memorization Techniques
Impromptu Delivery
Speaking Extensively Prepared Material
Pointers for Effective Delivery
Vocal Delivery Efficiency
Visual Presentation Impact
Communication Across Different Cultures: International Cultural Communication Blunders
Establishing Audience Connection
Ethical Evaluation: Critiquing Dialogue Presentations
Additional Guidelines for Digital Speech Distribution
Real Communicator: Tonya Graves
Effective Visual Supports
Application and Functionality of Visual Aids
Speech Rehearsal Preparation
Maintaining the Presentation Outline
Visual Aid Rehearsal
Simulated Practice Scenarios
Delivery Rehearsal Completion
REAL REFERENCE: A Study Tool

Chapter 16. Informative Oratory
Objectives of Informative Speaking
Satisfying Viewer Information Needs
Focus on Providing Information, Not Persuasion
Appropriate and Ethical Spoken Communication
Informative Topic Choices
People Groups
Communication Across Different Cultures: Cultivating Conversations on Human Intimacy
Locations
Events
Ethical Evaluation: Hidden Motives
Processes
Ideas
Concepts
Plans and Policies
Methods for Content Dissemination
Descriptive Methods
Demonstrative Techniques
Wireless Communication: Conversing on Contemporary Issues
Definition Delivery
Explanatory Strategies
Tips for Effective Information Presentation
Generating Audience Enthusiasm for Knowledge
Knowledge Enrichment for Audiences
Real Communicator: K. C. Ellis
REAL REFERENCE: A Study Tool

Chapter 17. Persuasive Oratory
Objectives in Persuasive Speaking
Developing Persuasive Arguments and Claims
Factual Propositions
Value Propositions
Policy Propositions
Understanding Viewer Needs
Existing Audience Beliefs
Audience Readiness for Persuasion
Audience Preferences and Concerns
Wireless Communication: Interacting with Persuasive Media Campaigns
Persuasion Techniques
Ethical Assessment: Sensitivity versus Freedom of Speech
Logical Appeals
Crossing Cultural Borders in Persuasion
Emotional Appeals
Avoiding Fallacies in Argumentation
Logic Misrepresentation
Absurd Reductions
Distracting Red Herrings
Personal Attacks
Unfounded Generalizations
Repetitious Arguments
False Dilemmas
Tradition Appeals
Escaping Sliding Slopes
Appealing to Nature
Real Communicator: Katie McGill
Organizational Patterns in Persuasive Communication
Problem-Solution Method
Refutational Structure
Comparative Analysis Approach
Monroe’s Motivated Sequence
REAL REFERENCE: A Study Tool

Appendix A. Proficient Interviewing
Interview Dynamics
Various Interview Categories
Information Collection Interviews
Persuasively-Oriented Interviews
Selection Interviews
Employee Evaluation Interviews
Departure Interviews
Interview Insight
The Opening Protocol
Questioning Techniques
Ethical Consideration: Ethical Inquiry Practices
Closing the Interview
Real Communicator: Cynthia Guadalupe Inda
Interview Roles and Responsibilities
Interviewer Responsibilities
Interviewee Guidelines
Mutual Interview Expectations
Preparing for Job Interviews
Wireless Communication: Presenting Your Best Self Online
Conducting the Interview
Post-Interview Follow-Up
REAL REFERENCE: A Study Tool

Appendix B. Media and Mass Interaction
Nature of Mass Communication
Various Mass Communication Models
Extensive Impact of Media
Understanding Mass Media Messages
Business of Media Communication
Wireless Communication: Digital Transformation of Traditional Media
Free Expression and Media Impartiality
Communication Across Different Cultures: Influence of Global Media
Effects of Mass Media
Audience Selectivity and Engagement
Effects on Attitudes and Actions
Mass Media in the Digital Era
Mass Self-Communication
Ethical Consideration: The Role of Advertising in Promotional Campaigns
Media Personalization Trends
Inadequate Public Participation
Skilled Media Consumers
Monitoring Media Consumption
Source Evaluation in Media Analysis
Recognition of Media Language Structure
Real Communicator: Molly Ludwig
Cognitive Review of Media Apprehension
REAL REFERENCE: A Study Tool