Resort Operations Administration offers a current and comprehensive examination of all facets of resort management from the perspective of the resort general manager. Detailed information covers the operating departments of a full-service resort: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive resort industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and resort management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This precise book will give potential resort managers insight into all the procedures effective managers use to ensure their resort¿’s―and their very own―success.
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