Supervision in the Hospitality Industry, 9th Edition by John R. Walker, Jack E. Miller-Test Bank

Testbank for Supervision in the Hospitality Industry, 9th Edition by John R. Walker, Jack E. Miller

1. ISBN-10

   1119749204
2. ISBN-13

   978-1119749202

3. Supervising in the Hospitality Sector, 9th Ed., constitutes an inclusive primer specially tailored for fledgling leaders, recently promoted supervisors from an hourly position, and students preparing for careers in the hospitality sector. Encompassing every vital facet of frontline supervision, this pioneering textbook assists readers in cultivating the practical expertise and knowledge essential for supervising hospitality personnel at every organizational level, encompassing chefs, waitstaff, bartenders, receptionists, porters, housekeepers, and cleaning staff. Subjects encompass planning, communication, recruitment, team establishment, staff training, performance evaluation, conflict resolution, and more.

   The unique approach of the text to guiding human resources―by integrating foundational leadership theory and the firsthand wisdom of hospitality industry professionals―enables readers to master tangible, results-focused leadership techniques and surmount the everyday obstacles encountered in the real world. Principles of effective leadership and supervision are presented in lucid, understandable language and are reinforced by a plethora of examples, case studies, discussion prompts, and activities. The 9th edition of Supervising in the Hospitality Sector remains the perfect textual resource for both students and professionals, imparting fundamental yet exhaustive insights into the diverse components of a supervisor’s role whilst assisting in nurturing the leadership attributes necessary for prospering as a hospitality professional.