Instructor Resources: The test bank, PowerPoint summaries, and teaching aids for each chapter, including answers to the end-of-chapter study questions.
Every healthcare organization is on its unique journey, but each one requires a road map to a collective destination—quality. Enhancing the quality of care is a crucial tactic for surviving—and thriving—in today’s challenging healthcare environment.
The Healthcare Quality Book: Vision, Strategy, and Toolssupplies the framework, strategies, and practical tactics that all healthcare leaders require as they learn, implement, and manage quality improvement efforts. With chapters by a group of leading contributors with significant expertise and breadth of experience, the book offers a detailed exploration of the components of quality, while incorporating techniques to continuously enhance and transform healthcare organizations.
The book is split into four parts. The first part sets up the foundation for healthcare quality and investigates the history of the quality movement. The second part delves deeply into tools, measures, and their applications in the pursuit of quality. The third part focuses on the intersection of leadership and culture—which is crucial to the pursuit of quality and safety. The final part concludes the book with a series of chapters that discuss many of the emerging trends that are shaping the contemporary quality landscape.
Expanding on the success of the first three editions, this new edition has been significantly redeveloped and reimagined, with content strategically refined to focus on what is most essential for healthcare managers. It features new and expanded information on:
Community health quality improvementQuality measures and leadershipProvider profiling and registriesCulture-of-safety and high-reliability organizingHealth information technology
The Healthcare Quality Book is designed to be both an instructional guide and a conversation starter for all students of healthcare quality—all healthcare professionals, current and future
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